Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking link. You can also find your tracking details by signing in to your account and viewing your order history.

We start preparing orders quickly, but reach out within 2 hours of placing your order and we'll do our best to adjust or cancel it before it ships.

We accept all major credit and debit cards, as well as popular digital wallets at checkout. All transactions are encrypted and processed securely.

Standard shipping takes 5–8 business days, and express shipping arrives in 2–3 business days. Bulk or special orders may take a little longer. Full details are on our Shipping page.

Right now we ship only within Pakistan. We're working on international shipping — join our newsletter to hear when it launches.

Yes — standard shipping is free on all orders over Rs. 2,000. Orders below that are charged a flat Rs. 250 delivery fee. Local pickup is always free too.

We offer free 30-day returns on unused items in their original packaging. See our full Returns page for details.

Contact us within 48 hours with a photo of the damage and we'll send a free replacement or full refund, no return shipping needed.

Linen items can be machine washed cold on a gentle cycle and air dried. Wood pieces should be wiped with a soft, dry cloth and kept away from direct heat or standing water.

Yes — we work with makers who prioritize natural, responsibly sourced materials like stoneware, seagrass, oak and stonewashed linen wherever possible.

You can add gift wrapping and a handwritten note at checkout for a small additional fee — perfect for housewarmings and special occasions.